Delivery and Returns

Dispatch Times

We aim to dispatch your order within 3 working days.

United Kingdom:

All orders will be sent via Royal Mail, first class postage. Pease note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Elf and ZIP will not be held responsible for any delays in delivery due to courier issues. 

If you miss your delivery you will receive a calling card from Royal Mail which will give instructions on what to do next. 

Europe:

All orders to Europe are shipped via Royal Mail International Tracked & Signed service. Delivery time frames vary from country to country. 

All delivery prices are determined by the country of destination. If you would like a shipping quote please proceed to checkout with your desired items. 

Once your order has been dispatched from our warehouse you will receive an email, listing all of your items and a Tracking number.

Please note that tracking will only update once scanned by the chosen courier, please allow 24 hours for this to update.

The estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Elf and ZIP will not be held responsible for any delays in delivery due to courier issues. 
If you miss your delivery you will receive a calling card from the chosen courier which will give instructions on what to do next. 

Rest of World:

All orders to International destinations are shipped via Royal Mail International Tracked. Delivery time frames vary from country to country. 

All delivery prices are determined by the country of destination. If you would like a shipping quote please proceed to checkout with your desired items. 

Once your order has been dispatched from our warehouse you will receive an email, listing your items and a Tracking Number.

Please note that tracking will only update once scanned by the chosen courier, please allow 24 hours for this to update.

The estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Elf and ZIP will not be held responsible for any delays in delivery due to courier issues. 
If you miss your delivery you will receive a calling card from the chosen courier which will give instructions on what to do next.


RETURNS & EXCHANGES

We have no doubt you will be happy with your purchase, however, if for any reason you are not, please email us to further discuss a solution.

All of our items are triple checked for any faults and are well packed to ensure no damage occurs on it’s travels. 

For hygiene reasons we cannot offer exchanges on any of our Cottontail Teethers, Silicone Teethers, Silicone Bracelets or Teething Necklaces, but will happily replace them if they arrive faulty.

 
30 Day Return Policy

You will have 30 days from the date of dispatch to return your items, providing they are returned unused, with all original tags and in resalable condition.

Elf and ZIP are not responsible for the return shipping costs of the items.

Please ensure all returned items are well packed, so as not to be damaged in transit.
We advise our customers to send returns by a tracked and insured service as Elf and ZIP will not take responsibility for items damaged or lost in the return transit.

If your return does not meet this criteria this policy will not apply.
We will inspect any returned item(s) and process a refund within 1-3 business days. This will be minus any postage charges.

International Returns/Exchanges

Please mark your returning parcel with 'Returned Items' on both the parcel itself and on all paperwork enclosed in order to prevent it incurring import charges and taxes. Elf and Zip is not responsible for any return custom charges made. If your return is held up due to unpaid customs charges it is the customers responsibility to clear these fee's. 

 

Returns Address

Please send all exchanges and returns to the address below, ensuring you include sufficient information to process a return/refund.

Elf and Zip Returns 

11 Cornubia Close

Truro

Cornwall

TR1 1SA

United Kingdom


CUSTOMS & MISSED PARCELS 

Customs and Duties

Customs and import duties are charged once the parcel reaches it’s destination country. These charges must be paid by the recipient of the parcel.

Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

The customer must take full liability for any parcels returned to Elf and ZIP due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.

Missed Parcels

Any items not delivered due to recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Elf and ZIP, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.

Undelivered Items

For UK deliveries contact the selected courier via the instructions in their shipping email. Once your parcel leaves our warehouse it is the carriers responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will endeavour to do all we can to assist in this process when contacted by the customer via:  elfandzip@gmail.com

For all European and International orders, if your parcel is undelivered outside of the ETA time please contact: elfandzip@gmail.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. Elf and ZIP will always do our best to locate and update you on our delivery if needed.

 

PLEASE NOTE RETURNS AND EXCHANGES WILL NOT BE DISCUSSED THROUGH OUR SOCIAL MEDIA PLATFORMS